We have just started to ask our customers to leave testimonials directly on to our new site. Or when we visit you we will give you a leaflet like the one here and ask you to fill it in and we will add your comments on to the site.

We got the idea from trip advisor as we always check this out and see the reviews of the resort we are thing of going to.

Hopefully these reviews will reassure you that we are the real deal and a genuine local family firm of highly competent locksmiths that are totally dedicated to our business

Terms and conditions

There will be a draw every 49 testimonials or 2 at least every 12 months (which is ever sooner)

Every review left will be given a number and the number on the lottery bonus ball on the Saturday night draw closest to the date the last testimonial was left will be the winner.

In the event that 6 months has passed and we haven’t reached 49 testimonials we will just put the said amount numbers of testimonials left in a hat and pull one out.

A photo will be required of us presenting you with a safe to publish on our site.

The safe may be different to the one shown on the picture.

Thanks for your efficient & swift service, will recommend you to our friends and neighbours –Mrs wheeler ,Kenilworth

Top quality work from a true professional. Thank you - Warwick

Good quick clean service. No mess left behind and very professional – M. Anderson, Coventry

Efficient, polite and very knowledgeable about his work. Would recommend anytime – Mrs sergeant ,Bedworth

Fantastic job, no one else could fix my lock! Pleasant courteous service would recommend to anyone – Mrs. Badham ,Dorridge

(we were the 2nd locksmiths to attend on this wooden composite door with a fullex lift to lock system, - really any competent locksmith should of been able to do this job, but it seems they are few and far between nowadays)

One of the external doors to my house recently developed a problem whereby it wouldn't lock. It had always been a little awkward to use, but one day the lock just broke completely, effectively leaving it unlocked to anyone who cared to try it. Clearly, this was not a situation which could be allowed to continue so a repair was in order.

Here's where the problems started. Because it was a self-contained UPVC door with built-in locking mechanism, no-one was interested in trying to fix it as it is a fiddly job and they were more interested in trying to sell a complete new door. I sent emails to a number of locksmiths advertised on yell.co.uk and none of them even bothered replying. I also phoned a few up: many gave a flat out "no" to a repair, others told me there would be a minimum call-out fee of £60 (plus VAT) just to look at it. If it couldn't be fixed, I would be sixty quid worse off and still have an unlocked door.

I went back to Yell and tried some of the firms I hadn't contacted previously. One of them was Clements Locksmiths.

Clements have an excellent website: it's bright, colourful and clearly laid out. It's immediately obvious where to go and, best of all, their contact information is very obvious. This is something I always find frustrating on website for local services - trying to find a damn number or email address to use. With Clements, the telephone number is across the top of every page. Better still, it's a freephone number, which in these days of 0845 and 0890 numbers makes a very refreshing change. Alternatively, you can fill in the on-line form and they will get back to you. Their website also makes a number of promises on the level of service you can expect (quick response, no call centre, friendly staff etc.) and I have to say they delivered on all those, and more.

The same day I contacted them, an email popped into my inbox asking for clarification on the type of door and to arrange an appointment for them to come and look at it. I was assured that there would be no call-out fee: he would simply come out and look at the door. If he could fix it, he would give me a price; if he couldn't, he would walk away and I wouldn't be charged a penny.

The time of the appointment arrived and, to my shock, the doorbell rang. I'm so used to having to wait for tradesman to turn up whenever they feel like it that I just kind of assumed they would be at least an hour late. He had warned me he might be late (he does a lot of work for the police, so can suddenly get called out on an emergency, which obviously, takes priority), but promised he would ring if this happened. I found this quite reassuring - after all, if the police trust him to do their emergency work, he must be good.

He came in, spent about 20 minutes examining the door and the lock. From the way he acted and spoke, it was clear that he was highly skilled and obviously knew what he was doing. Sadly, he was less than optimistic about his chances of being able to repair it, as he said that the lock needed replacing completely and it was difficult to get replacement parts. Even if he could get the part, there was a chance that the door was damaged beyond repair.

At this point, most locksmiths would simply have said the job was too hard and left or tried to persuade you to buy a new door from them. Not Clements. He promised to go off and make some enquiries and get back to me in a few days. He gave me a price for what the repair would cost if he could get the part (about a quarter of the cost of a new door), and again assured me that if he couldn't fix it, he wouldn't charge a penny. Throughout, he was totally honest with us about the chances of success, which I really appreciated: it's better to know where you stand than have someone string you along only to let you down. Most of all, he was willing to give it a go, even though he didn't rate his chances of success. Clearly, this was a locksmith who prided himself on a professional service which put the customer first.

A few days later, he confirmed that he's managed to get the part and to made an appointment to come and fix it. Again, the appointment time arrived, and he was bang on time, this time with a colleague who was an expert in this type of door. Less than an hour later, the door was fixed and working perfectly.

The high level of service didn't end there. Without being asked, he went around and looked at the rest of the locks in my house. Again, this is normally a precursor to pursed lips and a pained expression which you know is going to be mean something expensive. Not so. He just went around and did a little work on any which needed lubricating or tightening or making more secure - all at no extra cost. Again, this added to the feeling that you were getting top-class professional service.

Of course, it wasn't cheap, but these things never are, and it was still significantly cheaper than paying for a new door. It was worth it though for the efficient service I received and for the peace of mind in knowing that the job had been done

The other thing that impressed me was the fact that they prioritise their work. Each time he made an appointment, he explained to me that if he was called by the police, this would take priority as it represented an emergency. I found this reassuring. After all, if I was locked out of my house or had experienced a burglary, I would want the situation resolved as quickly as possible too. However, he also promised that he would call me if this happened to let me know he wouldn't be coming, which most people wouldn't bother to do. This was just another example of putting the customer first.

Throughout my dealings with Clements, they were highly professional and courteous, punctual and efficient, honest and friendly. They are a firm who set high standards and actually do everything they can do make sure they leave a satisfied customer behind. If you live in the Coventry, Nuneaton, Bedworth, Rugby, Kenilworth, Leamington Spa, Warwick or Stratford area and have a problem with a lock, don't bother looking anywhere else. Go straight to these guys and you can be assured of top quality service.

Basic Information
-------------------------
© Copyright SWSt 2009

Summary: Don't even bother trying anyone else. You won't find better service in the Midlands – this lovely review can be viewed here http://www.dooyoo.co.uk/local-services/clements-locksmiths/1228561/

Very efficient service would recommend and would use again in the future

Prompt attendance very helpful and obliging –solved our problem would certainly recommend – D,Crawley stratford upon avon

Mr Clement provided a fast efficient service to repair my door. I would highly recommend him – hazel Patterson , Balsall common

Excellent – Mr. Morris, Nuneaton

Very quick to respond, pleasant chap and reasonable rates. Steven carter

Fitted new door handles, was charming!. Lou bird - Coventry

Dear Mr Clements,

Many thanks for your prompt attention and satisfactory conclusion to the problems I was having with my door locking mechanism.

Starting with the pleasant and detailed phone call to your office, your warning that dismantling could reveal some expensive fault, but you discovered that it only needed a £7.00 part plus your standard labour charge., was carried through in a friendly professional manner. Please be assured that I will recommend your company to anyone with similar problems in the future

Yours sincerely

W Dean - Finham ,Coventry

Clements locksmiths were called to gain entry in to my workshop , I had a broken key in a very expensive padlock. NO WORKSHOP – NO MONEY –after calling many locksmiths they all advise that they will have to cut the padlock free. Then I call Clements locksmiths they gave me a price on the telephone and guarantee that they won’t destroy the padlock.

I don’t write reviews as a rule but felt in this case I had to as the quality of service was so good. Since that 1st call I have had Clements come back and upgrade the locks in my house, with the same fantastic service – roger merit Metal man fabrications, Bedworth

Best Locksmith, very polite, job well done – Mr & Mrs Matthews ,Bedworth

Very good honest service – J Pollert,

Mrs Bradford

 25/7/2011

 Knowledgeable, highly skilled and friendly. Very impressed.

Kenilworth

Angela Frehley

20th July 2011

testimonial: Very happy with the diagnosis and suggestions of the best way to rectify the problem. Lee was very helpful and explained exactly what he would do and priced the job beforehand, making clear there were NO hidden extras! I'd happily recommend Clements Locksmiths as you feel your custom is valued and appreciated.

Hinckley Road, Nuneaton.

Jos Kemp
 

21/07/2011

Gave excellent advice about better security for my garage - a great device was advised and fitted with minimum fuss and a great price. Thanks for your help!!!!

Bedworth

Bulkington Village Centre

21/07/2011

Changed a safe lock when the key had been stolen - fast efficient service, friendly and very knowledgeable!!!! Would highly recommend.

address: School Road, Bulkington CV12 9JB

14/02/2011

From Becki

Clements Locksmiths responded extremely professionally and quickly to a phone request, taking down all relevant information. An appointment was made for the very next day to change our garage door lock and provide a third spare key. A clear price was also given at this time. Clements arrived as promised the next day with a phonecall prior to arrival. The full work was carried out without mess and with full key testing. After completion, apart from a now-locking garage door, it was difficult to notice that Clements had been at all!

I would have absolutely no hesitation in recommending Clements Locksmiths for all manner of lock and security taskings, it is so refreshing to find a professional, prompt and reliable local organisation! Thank you Clements Locksmiths

Clements Locksmiths have provided me with good value for money on the occasions I have used them. They were quick to respond to my request and were friendly and efficient- Mr House, Coventry

top locks and top service ,I feel so secure with my new locks fitted and that I have received top quality service at the right price. Emma Derby – Knowle